Reflections Off You

	Concise Communicator
	Concise communicator is a dynamic workshop that starts with the ending mind. The workshop is tailor made for communication skills and interpersonal skills. It deals with pro-active and re-active thinking which determines choice and communication outcome.

	Who is the difficult one, me or you? Characteristics of difficult person Understanding yourself Positive 13 point characteristics Circle of confidence The communication process Verbal Non-verbal Benefits of good communication skills Body language and communication Reflective listening Life can only be understood backwards, but it must be lived forwards Different communication techniques Attitude Choices Objectivity Responsibility for your communication styles Conversations Signposts Bull’s eye Brief inserts Pause Summarize Constructive outcomes ARO rule

	Business Etiquette and Decorum
	A workshop designed to educate professionalism and business etiquette and decorum in South Africa.
	What is Business Etiquette The Influence of Business Etiquette on the Work Environment Basic Rules for Business Etiquette Company Etiquette Understanding Culture in your Company Company Loyalty Manage Complaints Confidentiality & Integrity Office Etiquette Telephone internal external Cell phone Written communication Employees Basic principals of good manners Etiquette for Social Business Events Business Meals Basic Table Manners Tips for Cocktail Parties Office parties, funerals and weddings of colleagues

	Soft Skill Training for Call Centres
	A workshop designed to revitalize effective soft skill techniques to complement business etiquette and decorum in South Africa.
	Be proactive Begin with the end in mind Put first things first Think Win-Win Seek First to Understand, Then To Be Understood Synergize Sharpen the saw
	Duration:

	Colour Psychology
	A workshop designed to reflect colour on human behaviour and emotion with instantaneous impact on the choices we make everyday.
	Colour & colour psychology Positive & negative influences of colour Personality trait Occupational power dressing Wardrobe planning

	Your Presence
	A workshop designed to coach individuals to complement their inner beauty with their outer appearance within a corporate environment.
	What do you leave behind for others to remember you by? Define personal image 12 Point accessorizer Rate yourself First impressions Personal branding Image Reflector Me vs Company Occupational image Acknowledge shortcomings Accomplish Personal styling Grooming Power dressing and image Accessorize Care Verbal and non verbal communication skills

Concise Communicator

Business Etiquette and Decorum

Soft Skill Training for Call Centres

Colour Psychology

Your Presence